Troubleshooting USB1200 - Captive Audience Marketing

Press Speaker button: Is sound coming out of speaker?

Yes No

Does your 600ohm connection go to phone system?

Yes No

Call your office line from your cell phone and place yourself on hold. Is it playing on hold?

Yes No

Plug in wires. Call your office line from your cell phone and place yourself on hold. Is it playing on hold?

Yes No

Is the flash drive plugged in?

Yes No

Plug the flash drive into a computer to check the files: Is the ONE correct file on the drive?

Yes No

Reinsert drive to box, should start to play immediately: Is the speaker playing MOH?

Yes No

Call your office line from your cell phone and place yourself on hold. Does MOH play?

Yes No

Pull power, wait 15 seconds, plug power back in: Reinsert flashdrive into machine, Press in speaker - speaker playing MOH?

Yes No

Call your office line from your cell phone and place yourself on hold. Does MOH play?

Yes No

Finished

Call our customer support team at 800 488 2550

Remove all files except correct one

Finished.

Locate flashdrive and insert into machine

Finished.

USB1200 Troubleshooting